KHS supports its customers with digital systems & solutions amid Covid-19

Wearing data goggles the operator has both hands free to carry out the necessary piece of work. Photograph - KHS

Digital communication and processes can never fully replace personal contact or the human factor. Notwithstanding, just how helpful virtual solutions can exist when face-to-face encounters are all of a sudden impossible is illustrated by the current pandemic. KHS is a reliable and supportive partner to its customers during these challenging times. With its various digital systems and solutions, such as the intelligent ReDiS remote maintenance arrangement and Bones Line Monitoring, the Dortmund engineering company ensures that production processes are efficient. Customers also benefit from fast, uncomplicated technical back up through KHS' augmented reality service and 24/7 service helpdesk.

The world has stood still since the beginning of the corona pandemic — travel and international merchandise are restricted. Large-scale events such as merchandise shows and congresses are just possible in a streamlined form, and social distancing rules have to exist adhered to. For many companies, this means that the usual services performed on-site, such as overhauls or maintenance, are simply possible to a sure extent or even non at all. This tin can have dire consequences — reanimation, product stops, loss of productivity and turnover, and considerable extra expenditure to maintain production adequacy.

With its 24/7 Service HelpDesk KHS is bachelor round the clock to assistance its customers with spare parts inquiries and any technical problems.

Remote maintenance

In an attempt to combat the negative touch on this has, during these difficult times, KHS offers its customers a whole host of digital systems and solutions that were in place long before the pandemic. These include its Remote Diagnostic Service or ReDiS, a tried-and-tested remote maintenance arrangement for KHS lines and machines. It allows engineers to chop-chop, easily, and securely access registered KHS components worldwide through a network connection at whatsoever time.

"This means that we tin can analyze and remedy line faults or transfer software updates and modified system parameters to the local system," explains Ingo Hackler, head of Remote Services. "For us, ReDiS is an established model of success. We started developing the software for it at KHS as far back as in 2002; more than two,500 customer projects are at present already plugged into the system."

For the digital monitoring of entire lines, the Dortmund systems supplier provides its spider web-based Innoline MES Basic Line Monitoring (BLM) module. This setup assesses a line'southward efficiency and pinpoints whatsoever possible errors. In doing so, BLM helps to make ramp-up more than efficient and facilitates quick identification of any weak points in the line's operation for the customer.

Four eyes better than two

"With information goggles our specialists can gain a articulate picture of the situation on site and help the operator," says Ingo Hackler, head of Remote Services at KHS.

With today'southward highly complex machines, it is oft helpful to accept additional support when troubleshooting. KHS has risen to this challenge with its Augmented Reality Service (ARS), an audiovisual solution. "Hither, the operator wears data goggles," Hackler explains. "This enables our specialists to gain a clear flick of the situation on site according to the principle of 'I see what you run into'." With the assistance of these goggles, KHS headquarters tin can mark objects or display them to the operator. The latter has both hands complimentary and can carry out the necessary work in real-time while a KHS expert looks over their shoulder – about, of course! Images or entire video sequences can as well be transmitted and clear instructions issued through parallel sound communication. ARS is compatible with data goggles produced by various manufacturers.

During the restrictions imposed past the pandemic, the significance of ARS for customer back up has continuously increased. "Our smart service is becoming more and more the norm," says Hackler. It was possible to deport out format conversions at a client institute in Greece using this service. The ramp-up stage on a returnable drinking glass line in Mozambique was as well initiated using this technology; consummate lines have even been installed and commissioned in this time, such as a high-speed canning line in Nigeria.

Ever contactable

KHS also proves itself to be a reliable partner with its 24/7 Service HelpDesk that is available round the clock for spare parts inquiries, processing technical problems, and aid when machines stop. The number of hotline personnel has been increased during the corona pandemic – a precautionary mensurate that has turned out to be unnecessary and so far due to the robustness of KHS' plant technology; even in crunch, KHS lines and machines continue to run reliably and without any trouble. The supply of spare and wear parts are constantly assured – and thus the high availability of the machines.

The corona crisis has proved that once more, customers can rely on the fast and unproblematic back up of KHS – also in times of bully difficulty.

As you join us today from India and elsewhere, nosotros have a favour to ask. Through these times of ambiguity and claiming, the packaging manufacture in Republic of india and in most parts of the world has been fortunate. We are at present read in more 90 countries every bit our coverage widens and increases in bear on. Our traffic as per analytics more than doubled in 2022 and many readers chose to support united states of america financially even when advertising roughshod to pieces.

As we come out of the pandemic in the next few months, we hope to again expand our geography and evolve our high-impact reporting and authoritative and technical information, with some of the best correspondents in the industry. If there were ever a fourth dimension to support us, information technology is at present. Y'all tin power Packaging South Asia'due south counterbalanced industry journalism and assistance to sustain us by subscribing.

Subscribe Now

johnsonligem1948.blogspot.com

Source: https://packagingsouthasia.com/application/khs/

Share this post